Zeacom is a software company established in 1994 in Auckland, New Zealand. It now has its operating offices in US, UK and Australia as well. However, it sells its software applications to customers all around the world now. Zeacom is also a leading provider of Contact Center solutions for small-to-medium sized businesses worldwide. Over the decades that have passed since its origin, Zeacom has built up its name in the software and communications solutions industry in the world and is still striving to reach and cater more countries than it is doing at the moment.
One of the reasons of Zeacom’s consistent success and development is their constant improvement and up-gradation of technology. It keeps on adding new features and services to improve the experience for customers as well as to provide the most updated services to them. For instance they have recently upgraded their contact center services by introducing a new edition to cope up with the latest industry standards for the contact center. The consistency in the development of software is the key factor for their success and works as a competitive advantage for them in this industry with intense competition.
Another factor that adds to its competitive advantage is its association with Microsoft SQL Server Database. This helps them provide satisfactory services to their customers and improved contact center performance because agents are able to view key metrics related to customer behavior and choice. It has made their system better and thus helped them in the growth of their business. Updated data can be accessed anywhere by the customers through Zeacom’s latest Snapshot function. This further helps them identify what is important for their clients and beneficial for their business. Moreover, they have also added the survey option after the call through which their clients are able to receive immediate feedback from their customers and then work on them to further improve their services. All these features are provided to their clients with ease and make their work run smoothly, which adds up to the competitive advantage of Zeacom.
In addition to these factors, Zeacom is also linked with Microsoft which lets their clients to keep their data in the cloud. This makes the work even easier for the customers. Considering that these are the basic services provided by almost all competitors in this industry, Zeacom’s services are unique in terms of their upgradation and cost. Also, Zeacom has developed a good customer base because of their satisfied customers around the world. So when some company is looking for software solution, Zeacom becomes an obvious option among other competitors because of a good brand name that it has maintained for so many years
References
Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience. Retrieved January 4, 2018, from http://www.ucstrategies.com/news-analysis/zeacom-communications-center-6-2-delivers-enhanced-contact-center-experience.aspx
Zeacom Communications Center Unified ZCC Business Australia. Retrieved January 4, 2018, from http://globaltalk.com.au/zeacom/
Zeacom Introduces Record & Evaluate Module for ZCC Unified Communications and Contact Center Platform. (2009, December 8). Retrieved January 4, 2018, from https://www.businesswire.com/news/home/20091208005601/en/Zeacom-Introduces-Record-Evaluate-Module-ZCC-Unified